Refund Policy

1. Overview

Thank you for shopping at Zimply. We value your satisfaction and strive to provide high-quality digital templates and resources. Because our offerings are digital goods and software downloads, please review our refund conditions below before making a purchase.

2. Digital Products & Download Eligibility

Due to the nature of digital downloads and source code files, refunds are generally evaluated on a case-by-case basis. If a digital product is defective, corrupted, or fundamentally different from its description, you may request a refund within 7 days of purchase.

3. Refund Method

If your refund request is approved by our support team, the refund will be initiated and credited back directly to the original payment medium/method (e.g., PayHere payment card or gateway account) used during the initial purchase.

4. Non-Refundable Items

Certain items and services are non-refundable, including:

Downloadable software products or templates that have already been successfully downloaded and accessed, unless found to be defective.
Custom developer services or personalized work already delivered.

5. Technical Support & Assistance

If you experience technical issues downloading or setting up a template, please contact our support team first. We are committed to helping you resolve any technical problems rather than issuing immediate refunds for operational issues.

6. Contact Us

If you have any questions regarding our Refund Policy or wish to request assistance with a purchase, please contact us at:

support@zimply.store